Refund policy

At Mahogany Family Gifts, we strive for your satisfaction, and we understand that sometimes situations arise where a return is necessary. Please take a moment to review our return and refund policy:

30-Day Return Policy: We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Initiating a Return: To start a return, contact us at support@mahoganygifts.com. If your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it. If the item is defective, damaged, or you received the wrong item, contact us immediately. We'll evaluate the issue and work to make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges: For a swift exchange, return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The conditions for return are the same as our standard policy.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. If approved, a refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@mahoganygifts.com for further assistance.